There are two valuation protection options available for shipping household effects. You can only choose 1 option.
Released Rate Liability
With this option, the Carrier’s maximum liability is $0.60 per pound, per article in the event of loss or damages.
The value of the article has no effect.
If the article is packed in a carton, the maximum settlement is based on the weight of the appropriate size carton x $0.60/lb.
All weights are determined using a standardized weight chart approved by the Federal Government, for example: If a chair with an actual present value of $250.00 and a weight of 20 lbs. is damaged and/or lost, the maximum settlement will be: $12.00 (20 lbs. x $0.60 = $12.00).
Replacement Value Protection
With this option, the Carrier’s maximum liability is the lump-sum value declared on the shipment.
This maximum would only be paid in the case of a total loss.
The Carrier agrees, if there is a loss or damage sustained while in its custody, to pay the full cost of repair, or if repair is not possible, replacement without deduction for depreciation.
Any items not purchased or currently purchasable in the commercial market of North America will be settled at their appraised value.
If a cash settlement is preferred, the carrier is limited to the cost of repair (if repairable) or the depreciated value of the item.
Each article is assessed individually.
The carrier reserves the right to salvage any item that is replaced or cash settled in full, for example: If a chair with an original purchase value of $250.00 is found to be irreparably damaged or lost, it will be replaced at today’s purchase value.
Crew works above and beyond any expectations. Everything from two moves now went extremely well. Office staff are also very helpful and courteous.
01:55 01 Jul 22
This was the first time I had dealt with Matco Moving Solutions. Ken was amazing! He found me exactly what I had been searching for. All the staff were very friendly and helpful. I will definitely shop there again, as well as refer them to anyone looking for office furniture😀✅
21:04 27 Apr 22
Our move went from bad to worse due to issue's between the seller and the bank. Not our fault and definitely not the movers but they had to wait in their truck at new property for over 5 hours waiting for the keys. The crew was so patient and understanding and when we finally did get the keys they were still very professional during the unloading. Great Team !! This is the fourth move Matco has done for me and they are the only company I would trust to move me personally, or professionally.
22:16 28 Mar 21
Made our lives super simple. Efficient, responsive, simple to do business with. Cost aligned very close to estimate and within timelines. Super appreciated the value and professionalism of this move.
13:49 20 Apr 22
I recently purchased a quality desk from Matco Moving Solutions. Very professional service. Ken and his team went above and beyond in ensuring product satisfaction and loading and wrapping the desk for transport.Will definitely use Matco again for future furniture needs.
19:44 25 Jan 21
Matco were really great. I had a last minute move to organize and they were excellent to work with.
20:53 20 Apr 22
Bought a large desk, and Ken and crew were amazing loading it into our vehicle. Thanks!
17:50 10 Oct 19
Gary was very helpful as was the person who made our delivery; thanks very much!
23:35 18 Oct 19
Moved with them twice and excellent services in both events.
21:34 29 Apr 22
We were referred to Matco for my older parents’ interprovincial move. Daniel Kenny in the Edmonton office was responsive and organized the move with their Ontario team.On move day, team leader Ricardo was communicative and courteous. They were very careful overall and professional. Ricardo even asked me to reach out once things arrived to see how everything went.The unpacking team led by Merai in Edmonton were also great. Full unpacking and settling down we’re done by Elder move in Edmonton which was very helpful.All in all, highly recommended!
22:15 30 May 22
Dealt with Ken and purchased a few desks he was great to deal with and I definitely will use him again in the future. Highly recommend using matco
21:32 28 Apr 22
Very happy with the service and pricing I received from OTS Furniture. Ken was very helpful in finding "new to me" office furniture that fit my needs and budget! Would not hesitate to use them again in the future!
23:08 27 May 22
Their used office furniture showroom is a bit out of the way, but a great place to pick up some gently used office furniture if you're on a budget. Recommend you call ahead and drop by to take a look in person if possible. We dealt with Ken, who was knowledgeable and helpful through out the shopping process and helped us pick out a good desk for a good deal. Would recommend.
Rex & Bonnie M.
01:46 16 May 21
Matco moving moved large pieces of furniture, a few boxes and smaller items for us. They were on time and very efficient. The movers were friendly and caused no damage to anything. We had to change the size of the job and they were always very professional. A couple of days before our move we added a stop to pick up a piano from our daughter's condo and they had no trouble accommodating this extra pickup- very efficient. I would hire them again without hesitation.
16:46 24 Mar 22
Ken was FANTASTIC to work with! He has great quality furniture at great prices. He even loaded my van.
22:56 15 Apr 20
This was my very first move and I did my due diligence in selecting a moving company as there are so many horror stories out there. Matco exceeded expectations in all areas, they took appropriate precautions considering the current situation with COVID-19 and transported all of my things from Calgary to interior BC in a timely fashion, with no damage and nothing missing. I would highly recommend Matco for anyone looking for a professional moving company at a fair price.
17:44 15 Jun 21
Movers were nice and did a good job. Fit lots of boxes in
05:46 20 May 21
The Matco Crew arrived at our pick up address on time and were very prompt with reviewing all the items and their locations in our home. I was very impressed by the way the team of three workers efficiently organized and carried out all the complex tasks of removing our belongings and loading their forty foot fifth wheel trailer van. Upon arrival at our destination, the Crew made sure that each of the many pieces of furniture and boxed items were placed in the exact place we requested. The entire Staff we worked with to accomplish our move were very professional, friendly, and a pleasure to work with. Kudos to Matco for doing a great job and we recommend them highly to all. Thanks again, Al.
20:41 31 Jul 19
Absolutely amazing! Wonderful and helpful people
13:13 23 Mar 22
Absolutely fantastic service! Honest, hard working and professional. Purchased great product at a great price and received great service all the way through from buying to pick up. I will be back and would highly recommend Matco. Ken is awesome!
20:13 10 Jun 21
Matco Moving in Calgary is AMAZING. They have been my preferred service provider in Calgary for anything I need done in their area for years. They consistently go above & beyond to service any job I give them. I use them for storage, pickups, deliveries and install work.John B in their office is an incredible employee that is one of the best communicators in the industry. He is flexible and friendly and doesn't make promises that he can't keep! I don't think I would even consider using anyone else in the Calgary area for any moving or storage needs. Their pricing is fair and their service is FANTASTIC.
16:53 13 May 22
We purchased a variety of used office furniture and were very pleased with the prices and the efficiency of delivery. No hesitation in recommending this company.
16:30 01 Mar 21
Great service, great price, great people.. I highly recommend using Matco. This was our first major move and was to a different province. Matco staff arranged for the moving of our furniture and our vehicle. They are very helpful along the way, relieved our stresses, and when it came time for the moving they were friendly and great at their work. Moving out and moving in... fast, friendly service.. SO PLEASED!!! Thanks, Matco!!!!
21:00 02 Jun 21
Excellent move. Loaded and unloaded on time. No furniture damage at all - careful crews at both ends. Best move ever and a very fair price.
15:40 16 Mar 22
We contacted Matco with a tight scheduled office move. They were able to meet and exceed expectations with a professional and very respective manner. Would definitely recommend for all commercial needs. We greatly appreciated their help and would use them again in a heartbeat.
01:02 25 Mar 22
We had a very positive experience with Matco and Ken Arndt. Not only was Ken professional and knowledgeable, he was also very patient with my indecisiveness! We quickly found exactly what we were looking for and the transaction was completed efficiently. When we went to load our trailer we realized we had a flat tire! The staff were all super helpful, Walter (?) used his rig to inflate our tire and they directed us to the nearest tire shop for service. They held our furniture for us and because of their kindness we were able to have the tire repaired and were back to load up and go within the hour.Definitley recommend dealing with Ken and his team!
22:58 12 Feb 22
Commercial moving services at Matco Moving in Calgary are top notch. They are very responsive , attentive to details and quick to resolve any issues that may arise. Highly recommend Matco Moving if you are relocating your office.
19:28 22 Mar 22
Ken and his team were great to work with in outfitting our new office space. Excellent value for the cost of the furniture, and the delivery/set-up crew were prompt and very professional. Would highly recommend!
14:45 09 May 22
if I could I'd give them 10 stars, because they deserve it and more unbelievably professionals and detail oriented Thank you to all the crew
13:34 09 Apr 22
I am so glad I made the decision to use Matco. The crew was extremely professional, arrived early and were polite friendly and hard working the entire time. Even though they were hourly, the amount of hustle they had all day long was impressive. The care and attention they took with my possessions and with the walls and doorways was very appreciated. The invoice was done promptly with no hidden charges and as promised. I would highly recommend Matco for any of your moving needs.
04:56 07 Jul 21
They were on time and moved everything into the house quickly and efficiently.
20:22 01 Jun 22
We had a huge commercial move with many unexpected delays including out-of-service elevator and security issues. From start to finish - from booking an initial walkthrough all the way through finalizing payment for the move - the entire team at Matco was professional, confident, and responsive. The crew at the move was thorough and careful with everything, and we are more than happy with the service we received.We have a second move coming up in a few months and we have absolutely no hesitation in using Matco again. I can't imagine doing this move with another company. Special thanks to Faye, John, Jacob, Ken and their hardworking crews!!
17:27 11 Apr 22
Like new products and everything was cheaper than other competitors that I reviewed. Kenny was super informative and very easy to deal with. 5/5 would reccomend!
03:47 25 Sep 20
Matco personnel were very efficient, on-time, and completed the job without a hitch. We would use them again.
20:28 30 Nov 20
I was so impressed by the whole process, from initial estimate to moving day. Great crew and moved really fast. So helpful!!!
Don and Pam V.
00:32 23 Jun 22
Donalda did a great job of packing our kitchen, and Ray and his team were great to work with on moving day.They worked very hard, and got a big job done in one day. There was no damage to any of our furniture, and everything they packed arrived intact. I would highly recommend these teams from Match.
18:48 14 Jun 21
I cannot say enough good things about Brad and his team both in Alberta and in BC! Not only were they extremely friendly and courteous, they were incredibly kind and professional. This move was super stressful as it came out of the blue, and Brad and his teams made it so much better! I have moved with several other companies in the past, and things arrived broken or lost. This time, though, everything was there in one piece! They treated everything like their own, and the service we received was incredible. We will definitely use Matco again!
15:29 10 Feb 20
We hired Matco Moving Solutions to pack, move and unpack our home. I'm currently 7 months pregnant with twins and I can barely do anything myself. I handled the move alone (without help from my husband etc.), and Matco took care of us. We had an amazing packing crew (Direk, Aeron and Steve), they were very efficient and took care of everything, all our good arrived in excellent shape. We were lucky to have Direk and Steve with us through the entire move process. Direk disassembled and reassembled all our furniture perfectly. Steve was so professional and caring, he was constantly checking in with me to ensure I was doing ok.The day of loading/unload Bert took such good care of us, he was so professional and thorough. We had a playhouse in our backyard that needs to be moved but we told them not to bother with it because it was frozen to the ground. Bert and Steve still tried to move it for us, which was so thoughtful.On our unloading day, they got everything done so quickly! They were finished a bit early and instead of taking off they started to help unpack. Bert even hung up my clothes for me.I am so happy with the crew: Bert, Steve, Aeron, Direk, Glenn, John and Trevor. They all did such a wonderful job! Thank you Matco! Honestly, every time someone asks me how moving is going, I just tell them it was really not a big deal, I did not feel stressed once during the whole process. I barely lifted a finger and 1 day after our move our entire house is unpacked and put away.
18:54 04 May 22
Ken and his team have great communication and will do everything they can to get the job completed to the client’s expectations.
20:02 22 Nov 21
As soon as I was in contact with Matco they were extremely helpful and responsive with my questions. I immediately felt they were in control of the situation and actively updating me on the status and any delays. finally when they delivered my goods, they were again professional and helpful.
00:17 09 Jun 18
I don’t normally have time to put Google reviews in but I think this is an exception. I contacted Matco to get an estimate for my upcoming move back in March. The estimator Steve came by and was very professional and knowledgeable. We contacted a lot of movers during that time but decided to go with Matco. I must say, I was not disappointed. On moving day, the crew was on time and very courteous. They took great care in covering floors and wrapping up our furniture in blankets.The crew of four moved us out of our old house and into the new one without a single furniture or wall casualty.I can go on and on... Overall, I would recommend Matco for short or long distance move. These guys are real professional movers. They care about what they do and it shows. I would not hesitate to use them again!
Mary Lou S.
23:26 02 Jun 16
We have moved 14 times in 27 years. I have had a lot of experience with crews. Thank you Matco Edmonton and Calgary for making three of these moves enjoyable and efficient. The staff were friendly and more than willing to go beyond their duties. (They even had some great ideas about furniture placement! and never complained about moving things twice).To Edmonton crew, Hailey, Stephanie, Dusan, Calvin, Pinara, Shania, Sheena, Mel, Shayla, Tyrell, Beau and Kelly (I think I got you all) thank you for packing me up so well, the goods in LTS arrived safely in Calgary 2 years later, the goods that went to Houston arrived safely there. To the Calgary crew, Mike the driver, Mike the weight lifter, Patrick the silent one, and Russ the story teller, thanks for your hard work and unpacking 23,000lbs in two days! To the office staff, Leon and Stevie, well done you.I hope I don't need you again...but.... likely see you in two years..
03:30 13 Nov 20
16:02 10 Jun 22
Very good quality furniture.Excellent customer service!
18:57 21 Jun 22
Ken and John were absolutely fantastic to deal with! Both of them were very responsive and easy to deal with. We were not their easiest customers to work for but they still did exemplary work for us. Would highly recommend working with this team.
19:32 12 Apr 22
I have used this company multiple times for office moves and their response time is great, the movers are easy to talk to and prices are decent. Overall, the customer service is top notch and I would highly recommend them!
19:12 18 May 22
I've been working with Matco for several years now and it has always been a great experience. They have quality products and their service levels are second to none. I would highly recommend them for all your moving and office furniture needs!
00:31 25 May 21
The driver and crews in Calgary and Edmonton were fantastic. They worked well together, were very professional and made the move fun and enjoyable.
20:07 02 May 22
Our move went so smooth, thanks to Matco and the amazing movers, Brett, Steve and Lucas. I highly recommend Matco Moving Solutions.
20:16 17 Nov 21
Many thanks to Matco, in particular Kathy Goodwin, for great service. We moved from Calgary to USA and everything went smoothly. Kathy was very responsive and showed true concern and attention to details.
19:10 18 May 21
1st of all this was the best experience. Faye was extremely professional, kind, supportive, organized. She gave us the best customer service. I am so pleased with how everything went.Her team that showed up were all so efficient, professional and hard working. Thanks to Tony, Steve and the team! Thanks you so much for such a great experience, moving can be stressful but this wasn't at all!We would definitely use them again in a heart beat and highly recommend.
23:21 04 Oct 17
Janice & Bertus E.
14:11 03 Aug 21
The movers showed up on time, and without issue finding location. They were organized, and proficient working as a team moving a very heavy, awkward and fragile item into our basement. Very happy we used them, and would call Matco again. Highly recommended!
21:32 13 Jun 22
I purchased two used office furniture items from Ken. He was quick to respond and very helpful. Both items were in great condition and he also took great care when loading the items into my vehicle. If you are looking for office furniture, I would definitely recommend you check these guys out.
18:00 06 Apr 22
Excellent service from Jacob and Brent at Matco. Phoned ahead, brought right equipment, work mask (appreciated in Senior Center), made sure TV was hooked up right, moved some extra furniture around and took donation pieces away. Even turned around and came back for a piece i had forgotten Definite recommendation.
19:22 05 Jul 16
We have used Matco twice in the past year and both times have been very impressed by the level of service and the quality of care. Our items and our home were always respected. Great job!