There are two valuation protection options available for shipping household effects. You can only choose 1 option.
Released Rate Liability
With this option, the Carrier’s maximum liability is $0.60 per pound, per article in the event of loss or damages.
The value of the article has no effect.
If the article is packed in a carton, the maximum settlement is based on the weight of the appropriate size carton x $0.60/lb.
All weights are determined using a standardized weight chart approved by the Federal Government, for example: If a chair with an actual present value of $250.00 and a weight of 20 lbs. is damaged and/or lost, the maximum settlement will be: $12.00 (20 lbs. x $0.60 = $12.00).
Replacement Value Protection
With this option, the Carrier’s maximum liability is the lump-sum value declared on the shipment.
This maximum would only be paid in the case of a total loss.
The Carrier agrees, if there is a loss or damage sustained while in its custody, to pay the full cost of repair, or if repair is not possible, replacement without deduction for depreciation.
Any items not purchased or currently purchasable in the commercial market of North America will be settled at their appraised value.
If a cash settlement is preferred, the carrier is limited to the cost of repair (if repairable) or the depreciated value of the item.
Each article is assessed individually.
The carrier reserves the right to salvage any item that is replaced or cash settled in full, for example: If a chair with an original purchase value of $250.00 is found to be irreparably damaged or lost, it will be replaced at today’s purchase value.
We have used Matco twice in the past year and both times have been very impressed by the level of service and the quality of care. Our items and our home were always respected. Great job!
20:41 31 Jul 19
Absolutely amazing! Wonderful and helpful people
23:35 18 Oct 19
Moved with them twice and excellent services in both events.
17:50 10 Oct 19
Gary was very helpful as was the person who made our delivery; thanks very much!
15:29 10 Feb 20
We hired Matco Moving Solutions to pack, move and unpack our home. I'm currently 7 months pregnant with twins and I can barely do anything myself. I handled the move alone (without help from my husband etc.), and Matco took care of us. We had an amazing packing crew (Direk, Aeron and Steve), they were very efficient and took care of everything, all our good arrived in excellent shape. We were lucky to have Direk and Steve with us through the entire move process. Direk disassembled and reassembled all our furniture perfectly. Steve was so professional and caring, he was constantly checking in with me to ensure I was doing ok.The day of loading/unload Bert took such good care of us, he was so professional and thorough. We had a playhouse in our backyard that needs to be moved but we told them not to bother with it because it was frozen to the ground. Bert and Steve still tried to move it for us, which was so thoughtful.On our unloading day, they got everything done so quickly! They were finished a bit early and instead of taking off they started to help unpack. Bert even hung up my clothes for me.I am so happy with the crew: Bert, Steve, Aeron, Direk, Glenn, John and Trevor. They all did such a wonderful job! Thank you Matco! Honestly, every time someone asks me how moving is going, I just tell them it was really not a big deal, I did not feel stressed once during the whole process. I barely lifted a finger and 1 day after our move our entire house is unpacked and put away.
03:47 25 Sep 20
Matco personnel were very efficient, on-time, and completed the job without a hitch. We would use them again.
00:17 09 Jun 18
I don’t normally have time to put Google reviews in but I think this is an exception. I contacted Matco to get an estimate for my upcoming move back in March. The estimator Steve came by and was very professional and knowledgeable. We contacted a lot of movers during that time but decided to go with Matco. I must say, I was not disappointed. On moving day, the crew was on time and very courteous. They took great care in covering floors and wrapping up our furniture in blankets.The crew of four moved us out of our old house and into the new one without a single furniture or wall casualty.I can go on and on... Overall, I would recommend Matco for short or long distance move. These guys are real professional movers. They care about what they do and it shows. I would not hesitate to use them again!
Mary Lou S.
23:26 02 Jun 16
We have moved 14 times in 27 years. I have had a lot of experience with crews. Thank you Matco Edmonton and Calgary for making three of these moves enjoyable and efficient. The staff were friendly and more than willing to go beyond their duties. (They even had some great ideas about furniture placement! and never complained about moving things twice).To Edmonton crew, Hailey, Stephanie, Dusan, Calvin, Pinara, Shania, Sheena, Mel, Shayla, Tyrell, Beau and Kelly (I think I got you all) thank you for packing me up so well, the goods in LTS arrived safely in Calgary 2 years later, the goods that went to Houston arrived safely there. To the Calgary crew, Mike the driver, Mike the weight lifter, Patrick the silent one, and Russ the story teller, thanks for your hard work and unpacking 23,000lbs in two days! To the office staff, Leon and Stevie, well done you.I hope I don't need you again...but.... likely see you in two years..
23:21 04 Oct 17
22:56 15 Apr 20
This was my very first move and I did my due diligence in selecting a moving company as there are so many horror stories out there. Matco exceeded expectations in all areas, they took appropriate precautions considering the current situation with COVID-19 and transported all of my things from Calgary to interior BC in a timely fashion, with no damage and nothing missing. I would highly recommend Matco for anyone looking for a professional moving company at a fair price.