There are two valuation protection options available for shipping household effects. You can only choose 1 option.
Released Rate Liability
With this option, the Carrier’s maximum liability is $0.60 per pound, per article in the event of loss or damages.
The value of the article has no effect.
If the article is packed in a carton, the maximum settlement is based on the weight of the appropriate size carton x $0.60/lb.
All weights are determined using a standardized weight chart approved by the Federal Government, for example: If a chair with an actual present value of $250.00 and a weight of 20 lbs. is damaged and/or lost, the maximum settlement will be: $12.00 (20 lbs. x $0.60 = $12.00).
Replacement Value Protection
With this option, the Carrier’s maximum liability is the lump-sum value declared on the shipment.
This maximum would only be paid in the case of a total loss.
The Carrier agrees, if there is a loss or damage sustained while in its custody, to pay the full cost of repair, or if repair is not possible, replacement without deduction for depreciation.
Any items not purchased or currently purchasable in the commercial market of North America will be settled at their appraised value.
If a cash settlement is preferred, the carrier is limited to the cost of repair (if repairable) or the depreciated value of the item.
Each article is assessed individually.
The carrier reserves the right to salvage any item that is replaced or cash settled in full, for example: If a chair with an original purchase value of $250.00 is found to be irreparably damaged or lost, it will be replaced at today’s purchase value.
This was my very first move and I did my due diligence in selecting a moving company as there are so many horror stories out there. Matco exceeded expectations in all areas, they took appropriate precautions considering the current situation with COVID-19 and transported all of my things from Calgary to interior BC in a timely fashion, with no damage and nothing missing. I would highly recommend Matco for anyone looking for a professional moving company at a fair price.
18:48 14 Jun 21
I cannot say enough good things about Brad and his team both in Alberta and in BC! Not only were they extremely friendly and courteous, they were incredibly kind and professional. This move was super stressful as it came out of the blue, and Brad and his teams made it so much better! I have moved with several other companies in the past, and things arrived broken or lost. This time, though, everything was there in one piece! They treated everything like their own, and the service we received was incredible. We will definitely use Matco again!
Janice & Bertus E.
14:11 03 Aug 21
The movers showed up on time, and without issue finding location. They were organized, and proficient working as a team moving a very heavy, awkward and fragile item into our basement. Very happy we used them, and would call Matco again. Highly recommended!
16:30 01 Mar 21
Great service, great price, great people.. I highly recommend using Matco. This was our first major move and was to a different province. Matco staff arranged for the moving of our furniture and our vehicle. They are very helpful along the way, relieved our stresses, and when it came time for the moving they were friendly and great at their work. Moving out and moving in... fast, friendly service.. SO PLEASED!!! Thanks, Matco!!!!
22:16 28 Mar 21
Made our lives super simple. Efficient, responsive, simple to do business with. Cost aligned very close to estimate and within timelines. Super appreciated the value and professionalism of this move.
23:35 18 Oct 19
Moved with them twice and excellent services in both events.
19:10 18 May 21
1st of all this was the best experience. Faye was extremely professional, kind, supportive, organized. She gave us the best customer service. I am so pleased with how everything went.Her team that showed up were all so efficient, professional and hard working. Thanks to Tony, Steve and the team! Thanks you so much for such a great experience, moving can be stressful but this wasn't at all!We would definitely use them again in a heart beat and highly recommend.
19:44 25 Jan 21
Matco were really great. I had a last minute move to organize and they were excellent to work with.
03:47 25 Sep 20
Matco personnel were very efficient, on-time, and completed the job without a hitch. We would use them again.
20:41 31 Jul 19
Absolutely amazing! Wonderful and helpful people
20:13 10 Jun 21
Matco Moving in Calgary is AMAZING. They have been my preferred service provider in Calgary for anything I need done in their area for years. They consistently go above & beyond to service any job I give them. I use them for storage, pickups, deliveries and install work.John B in their office is an incredible employee that is one of the best communicators in the industry. He is flexible and friendly and doesn't make promises that he can't keep! I don't think I would even consider using anyone else in the Calgary area for any moving or storage needs. Their pricing is fair and their service is FANTASTIC.
05:46 20 May 21
The Matco Crew arrived at our pick up address on time and were very prompt with reviewing all the items and their locations in our home. I was very impressed by the way the team of three workers efficiently organized and carried out all the complex tasks of removing our belongings and loading their forty foot fifth wheel trailer van. Upon arrival at our destination, the Crew made sure that each of the many pieces of furniture and boxed items were placed in the exact place we requested. The entire Staff we worked with to accomplish our move were very professional, friendly, and a pleasure to work with. Kudos to Matco for doing a great job and we recommend them highly to all. Thanks again, Al.
20:28 30 Nov 20
I was so impressed by the whole process, from initial estimate to moving day. Great crew and moved really fast. So helpful!!!
04:56 07 Jul 21
They were on time and moved everything into the house quickly and efficiently.
Mary Lou S.
23:26 02 Jun 16
We have moved 14 times in 27 years. I have had a lot of experience with crews. Thank you Matco Edmonton and Calgary for making three of these moves enjoyable and efficient. The staff were friendly and more than willing to go beyond their duties. (They even had some great ideas about furniture placement! and never complained about moving things twice).To Edmonton crew, Hailey, Stephanie, Dusan, Calvin, Pinara, Shania, Sheena, Mel, Shayla, Tyrell, Beau and Kelly (I think I got you all) thank you for packing me up so well, the goods in LTS arrived safely in Calgary 2 years later, the goods that went to Houston arrived safely there. To the Calgary crew, Mike the driver, Mike the weight lifter, Patrick the silent one, and Russ the story teller, thanks for your hard work and unpacking 23,000lbs in two days! To the office staff, Leon and Stevie, well done you.I hope I don't need you again...but.... likely see you in two years..
15:29 10 Feb 20
We hired Matco Moving Solutions to pack, move and unpack our home. I'm currently 7 months pregnant with twins and I can barely do anything myself. I handled the move alone (without help from my husband etc.), and Matco took care of us. We had an amazing packing crew (Direk, Aeron and Steve), they were very efficient and took care of everything, all our good arrived in excellent shape. We were lucky to have Direk and Steve with us through the entire move process. Direk disassembled and reassembled all our furniture perfectly. Steve was so professional and caring, he was constantly checking in with me to ensure I was doing ok.The day of loading/unload Bert took such good care of us, he was so professional and thorough. We had a playhouse in our backyard that needs to be moved but we told them not to bother with it because it was frozen to the ground. Bert and Steve still tried to move it for us, which was so thoughtful.On our unloading day, they got everything done so quickly! They were finished a bit early and instead of taking off they started to help unpack. Bert even hung up my clothes for me.I am so happy with the crew: Bert, Steve, Aeron, Direk, Glenn, John and Trevor. They all did such a wonderful job! Thank you Matco! Honestly, every time someone asks me how moving is going, I just tell them it was really not a big deal, I did not feel stressed once during the whole process. I barely lifted a finger and 1 day after our move our entire house is unpacked and put away.
14:34 27 Apr 21
Crew works above and beyond any expectations. Everything from two moves now went extremely well. Office staff are also very helpful and courteous.
21:00 02 Jun 21
Excellent move. Loaded and unloaded on time. No furniture damage at all - careful crews at both ends. Best move ever and a very fair price.
00:31 25 May 21
The driver and crews in Calgary and Edmonton were fantastic. They worked well together, were very professional and made the move fun and enjoyable.
17:50 10 Oct 19
Gary was very helpful as was the person who made our delivery; thanks very much!
Rex & Bonnie M.
01:46 16 May 21
Matco moving moved large pieces of furniture, a few boxes and smaller items for us. They were on time and very efficient. The movers were friendly and caused no damage to anything. We had to change the size of the job and they were always very professional. A couple of days before our move we added a stop to pick up a piano from our daughter's condo and they had no trouble accommodating this extra pickup- very efficient. I would hire them again without hesitation.
17:44 15 Jun 21
Movers were nice and did a good job. Fit lots of boxes in
23:21 04 Oct 17
03:30 13 Nov 20
19:22 05 Jul 16
We have used Matco twice in the past year and both times have been very impressed by the level of service and the quality of care. Our items and our home were always respected. Great job!
20:02 22 Nov 21
As soon as I was in contact with Matco they were extremely helpful and responsive with my questions. I immediately felt they were in control of the situation and actively updating me on the status and any delays. finally when they delivered my goods, they were again professional and helpful.
20:16 17 Nov 21
Many thanks to Matco, in particular Kathy Goodwin, for great service. We moved from Calgary to USA and everything went smoothly. Kathy was very responsive and showed true concern and attention to details.
00:17 09 Jun 18
I don’t normally have time to put Google reviews in but I think this is an exception. I contacted Matco to get an estimate for my upcoming move back in March. The estimator Steve came by and was very professional and knowledgeable. We contacted a lot of movers during that time but decided to go with Matco. I must say, I was not disappointed. On moving day, the crew was on time and very courteous. They took great care in covering floors and wrapping up our furniture in blankets.The crew of four moved us out of our old house and into the new one without a single furniture or wall casualty.I can go on and on... Overall, I would recommend Matco for short or long distance move. These guys are real professional movers. They care about what they do and it shows. I would not hesitate to use them again!