Your driver will contact you 24 hours prior to delivery. Matco Moving Solutions will assign a customer service representative as your primary contact and they will be able to provide you with an update as to the date your [...]
We may ask you to select from one to several consecutive days during which your goods will be loaded. The amount of days, in what is referred to as a load spread, depends upon the size of your shipment [...]
Yes, but how much protection you have, and its cost to you, depending upon the valuation coverage you selected. This can be one of the most confusing aspects to moving but it is important that you understand what is [...]
Matco Moving Solutions uses a special procedure called stretch-wrap. It is a heavy, clear plastic wrap that protects your furniture from being soiled. You are here: Home > FAQs > Packing > How will Matco Moving Solutions protect my upholstered [...]
Appliances, such as washers, dryers and refrigerators, must be disconnected, and the washer must have a stabilizer installed. Again, your Moving Consultant can help you understand how these items are serviced. We have business relationships with local service providers [...]
Items of extraordinary value, such as jewelry, money, antiques and stamp collections, can be included in your shipment, provided that you notify your local moving representative of these items before packing and moving day. It is strongly recommended that [...]
Waterbeds need to be drained completely. Fibre-filled waterbeds need to be professionally vacuum-drained in advance of your move date.
Yes, as long as the driver deems them safe for transport. You are here: Home > FAQs > Packing > Will the driver load all the boxes that I packed?
All loose items must be packed in boxes to prevent loss or damage. It is recommended that you pack all items and leave the drawers empty. You are here: Home > FAQs > Packing > Can I pack anything in [...]
The driver will usually inventory your shipment as he or she loads it (but it's not required by law). When completed, the inventory provides a detailed, descriptive listing of your household goods and the condition of each item when [...]