Common Questions Asked of Long Distance Movers

Long distance moves are a big undertaking – you probably have questions about how the process works (and how you make it as stress-free as possible). In this blog, we have answers. Continue reading to see the most commonly asked questions of our Calgary long distance movers.

Is your company properly licensed?

We are! Our team of long distance movers in Calgary hold all appropriate licenses and certifications, and we adhere to the strongest quality standards (ISO 9001:2015).

How long has your company been in business?

Matco Moving Solutions has over 55 years of combined experience between our Alberta, Northwest Territories, Yukon, and Ontario locations. Our decades of experience have allowed us to become one of the leading moving companies across Canada, and like a fine wine, we’re only getting better with age!

Do you have the right equipment to handle my move?

We absolutely do. We pride ourselves on our attention to detail and commitment to safety. Our Calgary long-distance movers will always have the right tools for the job, and if they’re unsure, they won’t continue until safety and care are ensured. Let your moving consultant know if you have any unusual or highly fragile pieces so we can better prepare our movers for when they arrive at the job.

Who will be unloading my belongings at the destination?

Your belongings may trade hands during a long distance move. We have moving partners across the country that help us get your items from point A to B. Please don’t be afraid to ask who will be helping in your move and we will get our logistic team to confirm all parties and set your mind at ease.

What is the timeline for my move?

The timeline of your move will vary greatly depending on the season, how far you’re moving, and how much you’re moving. Our moving coordinator will work closely with our logistics team to ensure everything gets to your new home in a timely manner, while also ensuring that our trucks are full and serving all our customer’s best interests.

How do you handle damages and complaints?

At Matco, we have a comprehensive process to make sure any damaged items are properly compensated based on the purchased valuation policy. Complaints will also be appropriately directed and escalated if necessary. At the end of the day, we strive to provide the best customer experience possible and we will always work to make things right.

Can I move by myself?

Of course! We aren’t here to stop you from moving by yourself, we just want to make sure you know what you’re getting into. Moving long distance is very different from moving across town. The sheer distance means that it’s impossible to call a few friends and finish the job in a few hours – a long distance move requires thorough planning and research. Our Calgary movers are experts in the process and are happy to take the weight of moving off your shoulders.

How much will it cost me to move?

Like your moving timeline, the cost will depend on the same factors. The best way to get an estimated moving cost is by scheduling a moving survey with one of our excellent moving consultants.

When should I begin planning my move?

The earlier the better! As soon as you know you’re going to move, reach out to one of our moving consultants to start the moving process. Reaching out early will give you time to go through each step in the process, and spreading it out over time will greatly reduce the stress associated with moving.

On the other hand, we know that rush moves are sometimes impossible to avoid, and we will work with you to make sure your last-minute move is as smooth as possible.

Will long distance movers in Calgary move my plants and pets?

As much as we would love to bring your furry friends along for the ride, we have to say no! A long distance moving truck is no place for Fido (or your sensitive flowers) and we want to ensure everyone in the family makes it safely to your destination. You will have to arrange transportation for your plants and pets on your own (if you ask your moving consultant they’ll probably have some tips and tricks for you).

Looking For a Calgary Long-Distance Mover?

Matco Moving Solutions can help you with your upcoming long-distance move. We are a full-service moving company that is dedicated to delivering a stress-free and positive moving experience.