Accessibility Policy

1. Introduction

At Subico Transportation Services Inc & Mid-Arctic Transportation Co. Ltd O/A Matco Moving Solutions our commitment to accessibility is rooted in our belief that our employees, customers, and persons with disabilities all deserve equal access to our services and the ability to work at Subico Transportation Services Inc & Mid-Arctic Transportation Co. Ltd O/A Matco Moving Solutions. This framework outlines our strategies for removing barriers and promoting inclusivity. This is a continuously updated documents to incorporate new accessibility act regulations, growing accessibility needs and improved accessibility system/methodology.

2. Company Profile

Subico Transportation Services Inc & Mid-Arctic Transportation Co. Ltd O/A Matco Moving Solutions is are a leading household goods relocation company. Our services include complete moving solution from preparation, packing, to transportation, secure storage and all accessorial services: digital inventory, documentation, custom clearance assistance, vehicle/pet transport, etc. Through our partnership with United Van Lines, we have the capacity to move almost anything, anywhere – plus a very long track record of award-winning quality and unbeatable customer satisfaction. We specialize in residential moving, storage containers, long-distance moving, international moving, office moves, and corporate relocations. We are prominent members of United Van Lines Canada, United Van Lines USA.

Location: All Subico Transportation Services Inc & Mid-Arctic Transportation Co. Ltd O/A Matco Moving Solutions locations in Alberta, North West Territories, and Yukon.

3. About this Framework

The Accessible Canada Act (ACA) is a federal law to find, eliminate and prevent barriers challenging people with disabilities. Adopted in 2019, the Act’s primary goal is to create a Canada that is free of barriers by 2040. As a strong self-regulated corporate citizen and enthusiastic community player, Subico Transportation Services Inc & Mid-Arctic Transportation Co. Ltd O/A Matco Moving Solutions is fully committed to tightly follow and excel in all ACA requirements. This Framework document has the following key points focused on:

• Employment: inclusivity and disability welcomed
• Work Environment: barrier identification and elimination
• Education: staff awareness and training
• Resources: taskforce assignment and owner engagement
• Maintenance: monitoring, review and improvement

4. Employment

Subico Transportation Services Inc & Mid-Arctic Transportation Co. Ltd O/A Matco Moving Solutions is an Equal Opportunity Employer which welcomes all qualifying candidates with any race, culture, religion background and physical disabilities. This principle is emphasized with our HR direct hiring, outsourced staffing providers and internal referrals. We are firm believer that people with disabilities will equally contribute to our business success and even bring in wider perspective and unique innovative ideas. Onboarding staff with disabilities will be carefully consulted first to understand all their accessibility needs, which constitutes a positive input to our disabilities planning process.

5. Work Environment

Barrier Identification

• At design/plan phase of our facility, the Alberta Building Codes and all applicable accessibility regulations are strictly taken into full consideration with guidance from our contracted engineers and field specialists from GC (General Contractor). Building substantial completion and occupancy permitting process verified and approved all the by-laws for accessibility requirements.
• Onboarding staff with special accessibility needs will be provided thorough tour of the facility prior to work start date to survey the actual working environment for any additional accessibility adjustment advice.
• Our HR professional is fully involved in the accessibility identification process to further assist.

Barrier Elimination

• Accessible Parking: ample Accessible Parking lots at the closest spot to the office entrance per code with large, reflective painted clearly branded signage
• Flag stone interlocking paved path connecting Accessible Parking and office entrance for improved wheelchair movement and weather resistance
• Properly designed main office entrance with large door way and accessibility power doors/push button to accommodate any sized manual/powered wheelchair or specialty personal mobility devices
• Man and Woman washrooms at ground floor with minimal travel distance and hands-free access path, featuring accessible stalls, sink and all necessary accessories and clearly signage identified
• The ground floor has fully audio/video conferencing system equipped large meeting room and privacy centric huddle room matching the implementation of second floor office area to enable all business functions to be executed at ground floor level to eliminate any potential hurdle to staff/visitor with disability
• The ground floor features the staff and crew lunchrooms, enabling full inclusivity of physical accessibility on all corporate events with large group hosted
• Spacious hot-desking layout for a barrier-free and frustration-free wheelchair and mobility device accessibility

6. Education

• All staff have reviewed the Accessible Canada Act, Belonging & Inclusive Culture policy, and Workplace Accessibility For Employees With Disabilities . New hires review at time of hire.
• Hiring process (completed by branch managers and human resources, include review and explanation of our “belonging & Inclusivity Culture” policy to welcome all candidates
• Owners and leadership team discuss all accessibility and inclusivity matters during recurring off-site leadership meetings and leadership training

7. Resources

• Our Human Resource and our branch manager are working together tightly as a Duo Taskforce to address any accessibility needs/issues – Leadership Team, with regular meetings and trainings, are fully communicative with their team members to catch first-handed information regarding accessibility
• President is committed to any approved accessibility betterment financially
• Our staff is well educated in this matter and ready to assist at any time

8. Maintenance

• Our Open-door policy encourages our staff to raise questions and suggestions to their managers or higher administrative parties (including owners) for all the aspects of business operations and working environment, including any accessibility advices
• Current accessibility arrangement and this framework are regularly reviewed by the every three years
• Changes to accessibility measures and the program itself are promptly discussed at management level and consulted with people with disabilities when creating and updating our plan.
• Feedback Process Is on our Workhub under suggestions is documented and followed up with. Below section lists the highlights of the Feedback Process.

9. Feedback Process

• Designated Feedback Handler – HR & Safety Administrator
• Anonymous feedback submission – via work hub or email hr@matco.ca and worker can advise if they want to remain anonymous
• Accessibility Framework/Plan updates logging, barrier removal logging, collection of feedback and their responses are all managed/saved by Accessibility Administrator